Engineering Director - Customer Experience

Tink is looking for an experienced leader for the teams in our Customer Experience domain.
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At Tink, we’re creating the foundations that a new world of finance will be built on. By constantly challenging ourselves to go further and do better, we’re developing the ground-breaking services that businesses will use, to revolutionise the way millions of people manage their money. The world of financial services is changing fast, and we will continue to be at the forefront of it.


The Customer Experience domain’s mission is to make sure Tink’s customers can easily build successful products on our platform. We provide them with tools, documentation and a console that makes sure integrating with our powerful technologies is a seamless experience.

We are now looking for an Engineering Director (or Senior Engineering Manager) to lead the engineering teams in this domain as well as joining the domain’s leadership team.


How you'll be part of changing an industry

As the Engineering Director (or Senior Engineering Manager) in Customer Experience you will lead several cross-functional engineering teams consisting of backend, frontend and mobile developers as well as product designers and engineering managers. You will initially have 2-3 engineering managers reporting to you as well as be leading one of the teams directly. 

You will report to Tink’s VP of Engineering and team up with Tink’s VP of Product to co-lead the domain.


The teams in Customer Experience deliver the components and services our customers need to onboard and maintain a successful product based on Tink’s powerful technologies. This includes:

  • Our mobile SDKs - an example here: PFM SDK for iOS
  • Tink Link - the mission critical web component used by many of our customers in their consumer-facing applications
  • Tink Console - the portal where our customers configure and track usage of their applications (feel free to create an account and take it for a spin!)
  • Developer portal - a CMS for all of Tink’s product teams and solution architects to publish their guides, API docs and other similar customer-facing content


Your role will be to make sure these teams are thriving and successful in their mission. This will require you to:

  • Ensure overall delivery and quality of the products your team builds. 
  • Work closely with product management to ensure we're building products in the best way
  • Optimize team efficiency and scalability
  • Engage teams and make sure everyone move in the same direction towards the same goal
  • Set clear priorities and provide leadership in an innovative and fast paced environment
  • Be data driven and always seek new ways of knowing and improving your services
  • Coach and mentor engineers and engineering managers to help them grow
  • Build great relationships with stakeholders across Tink’s product, engineering and commercial organizations
  • Recruitment and onboarding of new employees


What we look for

We always want to challenge ourselves and the industry we work in, no matter the role. For us, it's important that we try to be the very best versions of ourselves. This means we put high demands on ourselves. Not just to be exceptional, but to be friendly and sincere as well. If you feel this sounds like you, maybe you have it in you to become our next Tink star! 

Required qualifications:

  • 10+ years of work experience
  • Several years in manager roles, with at least a few of them also leading other managers or in a similar role where “leading at scale” was required
  • Solid experience working in an agile development environment
  • Strong organisational and prioritisation skills along with outstanding written and verbal communication skills
  • Fluency in English
  • Bachelor's degree in Computer Science or related technical field, or equivalent practical experience
  • Experience from working with customer-facing (and frontend-heavy) products where operational excellence and high uptime is a requirement

Preferred qualifications:

  • Insights into modern frontend technologies and development for mobile
  • Building of SDKs
  • Providing products where developers and product managers are the customers


Tech

While you probably will not have the bandwidth to work hands-on writing code in this role we expect most candidates to be interested in what technologies we use :)

These teams use a mix of Javascript/React, Go, Java, Swift and Kotlin do get the job done. For operating backend services Tink is an avid user of Kubernetes which we run on AWS. We measure what can be measured using Prometheus and ELK for operational data and a platform based on BigQuery for product quality data.

We believe in fully autonomous teams owning their product end-to-end which means these teams have an on-call rotation and operational responsibilities for their services. Wherever possible we automate things and work with continuous deployments.


Life at Tink

In an environment that’s filled with skilled and creative colleagues, and a culture that encourages people to make their ideas happen, you can have an impact like nowhere else. We all help each other to build new skills and best practices through the diversity of our backgrounds and opinions – while having a lot of fun in the process. Do you want to be part of our story and join one of the leading fintechs in Europe?

We're looking forward to your application!

Usually responds within a week

Or, know someone who would be a perfect fit? Let them know!

Stockholm

Vasagatan 11
111 20 Stockholm Directions hello@tink.se 08-50 90 89 00 View page

The values that guide us

Not everyone can be everything all the time, but we all do everything we can to live our values - because that's how we keep pushing the envelope. 

Challenging: We are here to challenge the industry as well as ourselves.

Exceptional: We always strive to be the best version of ourselves.

Sincere: We are true in our actions and say what we believe.

Responsible: We step up, take initiatives and make things happen.

Friendly: We are in this together, we are one team.

 

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