IT Support Engineer

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At Tink, we’re creating the foundations that a new world of finance will be built on. By constantly challenging ourselves to go further and do better, we’re developing the ground-breaking services that businesses will use, to revolutionise the way millions of people manage their money. The world of financial services is changing fast, and we will continue to be at the forefront of it.


 

Mission of the IT Helpdesk

Our main goal is simple: to make all Tinkers as productive as they can be in their day-to-day work. We help our colleagues with everything IT-related from high to low; whether it be restarting a computer, helping a user get a new keyboard, troubleshooting a printing problem, or configuring and implementing a new application to the organization; we're the ones who do it!

We keep the internal IT fleet up to date, managing our devices using a variety of tools, automating menial tasks, and constantly reiterating our own internal processes to make ourselves more productive. All of this is done under our mantra of trying to be the 'most transparent IT department ever' meaning we don't hide behind our technology – we teach everyone about it, what we do, and why we do it! 

As an IT Support Engineer, you will:

  • Provide IT support for Tink's employees on-site in Stockholm and remotely over Slack
  • Help with video conferencing
  • Solve tickets in our Helpdesk system
  • Maintain our local network
  • Onboard new employees and offboard those that leave
  • Order and configure hardware such as laptops and phones
  • Handle mobile phone subscriptions and SIM cards
  • Write stellar documentation regarding recurring issues and their solutions
  • Help with software licensing and purchasing
  • Head up minor tech projects
  • Managing access requests to different systems
  • Handle some office related tasks like ordering supplies

We would like for you to come from working within an IT Support team where you are fully adept at working with Google Workspace (G Suite) and have experience of working with macOS, Android and iOS (Ubuntu is a plus). You speak and write English perfectly, ideally you can also speak Swedish.

How We Work

You'll be part of the IT Helpdesk which is part of the larger Corporate IT team. There are currently two people working in the IT Helpdesk team, and being a relatively small unit, you have to be flexible in covering for each other, sometimes quickly shifting focus, as unplanned work might suddenly appear. We try to work as agile as possible using sprints, daily stand-ups, and bi-weekly retrospectives.

Your job will be helping to offload the growing demand for support coming from the organisation. You'll also take part in planning and executing minor projects, help improve our daily work, educate users in our productivity suite, among other things.


Life at Tink

In an environment that’s filled with skilled and creative colleagues, and a culture that encourages people to make their ideas happen, you can have an impact like nowhere else. We all help each other to build new skills and best practices through the diversity of our backgrounds and opinions – while having a lot of fun in the process. Do you want to be part of our story and join one of the leading fintechs in Europe?

We're looking forward to your application!

Or, know someone who would be a perfect fit? Let them know!

People you might work with

Stockholm

Vasagatan 11
111 20 Stockholm Directions hello@tink.se 08-50 90 89 00 View page

The values that guide us

Not everyone can be everything all the time, but we all do everything we can to live our values - because that's how we keep pushing the envelope. 

Challenging: We are here to challenge the industry as well as ourselves.

Exceptional: We always strive to be the best version of ourselves.

Sincere: We are true in our actions and say what we believe.

Responsible: We step up, take initiatives and make things happen.

Friendly: We are in this together, we are one team.

 

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