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Technical Support Engineer

The rails and brains of open banking.

Tink is the best way to connect to banks across Europe and quickly build smart, personalised and delightful financial services.

From collecting or analysing data, to obtaining insights and generating tailored advice and product recommendations - we help you deliver a more personal, intelligent financial experience to your users.

Today, our technology is transforming banks and countless customer experiences across Europe. Founded in Stockholm in 2012, our partners include Nordea, BNP Paribas Fortis, Klarna, ABN AMRO and SEB.

Through our technology, our mission is to help people understand their finances, empower them to make smarter decisions and ultimately bring financial happiness.

Tink has raised over €80 million in venture capital and in the past 18 months we have grown from 30 to over 150 people.


We’re now looking for our first Technical Support Engineers to take part in building our technical support organisation from scratch. You will be supporting, and ensuring a positive user experience by providing proactive, comprehensive and exceptional customer service. You will be a crucial member of Tink’s B2B organisation where we power some of Europe’s largest banks and fastest growing fintech unicorns.

About the role

  • Take ownership in resolving customer support requests from our Enterprise and self-service customers (Banks to startups/fintechs)
  • Diagnose and provide creative solutions to complex customer problems and issues
  • Reproduce and debug customer-reported issues that goes cross all our products and tech
  • Identify key trends in customer issues and work with our Product teams to improve the overall customer experience and quality
  • Work with product and engineering teams to design and implement improvements to our internal support tools

Required skills and experience

  • Analytical mindset that enjoys problem solving
  • Customer centric and service oriented
  • Excellent written communication
  • Fluent in English
  • Experience providing technical/developer support at a technology company

Preferred experience

  • Experience from using APIs and with a developer background
  • Experience from MySQL
  • Degree in computer science, software engineering or equivalent

How we work

Tink is an engineering and product company at heart. We look for people with a broad set of technical skills who are ready to tackle whatever problem. As an engineer at Tink, you will work in a specific team critical to Tink’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our colleagues to be versatile, enthusiastic and display leadership qualities to tackle new problems across the board as we continue to push our product forward.

Even though we are separated in teams, Tink is still a true start-up and one big team where everyone’s opinion is valued. It’s not uncommon that we all sit together and workshop on the next feature design on a Friday afternoon, and build prototypes and ship beta versions the week after. There is a great degree of freedom within your team and you are solely responsible for what you do and your time. This is a perfect time to join Tink and put yourself in one of these small, growing and creative teams.

Apply for this job

Or, know someone who would be a perfect fit? Let them know!

Stockholm

Vasagatan 11
111 20 Stockholm Directions hello@tink.se 08-50 90 89 00

The values that guide us

Not everyone can be everything all the time, but we all do everything we can to live our values - because that's how we keep pushing the envelope. 

Challenging: We are here to challenge the industry as well as ourselves.

Exceptional: We always strive to be the best version of ourselves.

Sincere: We are true in our actions and say what we believe.

Responsible: We step up, take initiatives and make things happen.

Friendly: We are in this together, we are one team.

 

Already working at Tink?

Let’s recruit together and find your next colleague.

email
@tink.se
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