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Tink was born from a deep belief that the banking industry can do better. That consumers could have more choices, that financial services can give them more value and insight – and that great services could put people on the path to better financial health and happiness.

We believe that what we’re building today will underpin the best financial services of the future – and will help usher in a new era for this industry. Do you want to be part of our journey and write a story of one of the leading European fintechs (valuation € 415 M, € 150 M funding in 2019)? 


We’re looking for ambitious, sharp and effective Technical Support Engineers who want to have a part in delivering the future of financial services. Forget the traditional categories of first, second and third line support. You’ll walk the demanding line between complex technical issues and commercial priorities. No day will be the same as you dive into logs and backend code, meet and talk with customers from across Europe, create original solutions to problems, advise our developer community, or participate in technical implementation projects. As a member of the Customer Support team you will be at the nexus of engineering, product and commercial concerns - a strategically critical team in a dynamic environment.

The Customer Support team has the responsibility to provide best-in-class technical support to all of our customers to help them achieve their goals using the Tink platform. The team is composed of driven team players who work closely together to provide timely, pragmatic and relevant solutions. We proactively work with colleagues across the organisation to find answers, acquire expertise, and challenge engineering and product areas. Teamwork is vital to what we do and who we are, and we are committed to sharing knowledge within the team and helping each other improve.

As a Technical Support Engineer you will...

  • Own and resolve support requests from our Enterprise and self-service customers 
  • Troubleshoot and provide creative solutions to complex technical problems
  • Reproduce and debug issues across all of Tink’s products and technology stack
  • Manage the technical onboarding of Enterprise customers to the Tink platform
  • Collaborate closely with engineering, product and commercial teams to meet customer requirements and deliver solutions
  • Handle Tink’s incident management response process and be part of an 24/7 on-call rotation for incident response
  • Work with product and engineering teams to design and implement improvements to the Tink platform

You must... 

  • Have an analytical mindset and enjoy solving problems
  • Lead colleagues and customers in order to deliver timely solutions
  • Be willing to engage in a demanding range of technical, project and commercial work
  • Work in a pragmatic and solution-oriented way 
  • Be literate in at least one major programming language such as Java
  • Learn quickly and remain adaptable
  • Speak and write in English to an excellent level
  • Have previously provided technical or developer support at a technology company
  • Share a commitment to excellence

We prefer if you... 

  • Have experience in business to business Enterprise SaaS support
  • Can use and develop solutions using REST API and gRPC services
  • Have experience working with MySQL databases and applications that use big data 
  • Hold a degree in computer science, software engineering or have the equivalent experience

What we offer...

  • An international, dynamic workplace where innovation and original thinking are highly prized
  • A collaborative culture, working with colleagues across the company to solve problems
  • Comprehensive development opportunities to grow personally and professionally
  • The opportunity to write the success story of one of Europe’s top 5 Fintechs (€ 415 M valuation, € 150 M in funding in 2019) with one of the strongest growth trajectories in the industry
  • The chance to make a career defining mark as part of a cutting edge platform and SaaS solution
  • The constant challenge to improve your technical knowledge, skills and ideas
  • A warranty program, pension and other company benefits

Or, know someone who would be a perfect fit? Let them know!

Stockholm

Vasagatan 11
111 20 Stockholm Directions hello@tink.se 08-50 90 89 00 View page

The values that guide us

Not everyone can be everything all the time, but we all do everything we can to live our values - because that's how we keep pushing the envelope. 

Challenging: We are here to challenge the industry as well as ourselves.

Exceptional: We always strive to be the best version of ourselves.

Sincere: We are true in our actions and say what we believe.

Responsible: We step up, take initiatives and make things happen.

Friendly: We are in this together, we are one team.

 

Already working at Tink?

Let’s recruit together and find your next colleague.

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