Junior Technical Support Engineer

  • Uppsala
  • Madrid
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At Tink, we’re creating the foundations that a new world of finance will be built on. By constantly challenging ourselves to go further and do better, we’re developing the ground-breaking services that businesses will use, to revolutionise the way millions of people manage their money. The world of financial services is changing fast, and we will continue to be at the forefront of it.


 

We are looking for Junior Technical Support Engineers to join Tink Support. We provide technical support for our customers who use Tink’s products to power their solutions. We create value by troubleshooting and resolving technical issues that arise to ensure that our customers realise the maximum utility from Tink’s products.  

You will join one of four tech teams and work alongside smart, skilled colleagues. The role provides the opportunity to tackle a broad range of issues with technical depth across Tink’s product range. In the course of your problem solving you will gain an expert knowledge of Tink’s tech stack and the Tink organisation.

The tech teams have a remote first configuration so the opportunity exists for you to work from anywhere in Sweden. The opportunity also exists to work, on a flexible remote (hybrid) basis, attached to Tink’s Madrid office.

Who you are

We’re looking for people who thrive in solving problems even in tricky situations where there are no obvious solutions at hand. 

You’re someone who cares as much about your customers as you do about technical details. 

Life moves fast at Tink - you can cope with and flourish in a high tempo and changeable environment.

You will succeed in this role if:

  • You care about quality in all that you do, striving to deliver excellence for your customers and colleagues.
  • You are technical and want to grow. This means that you need a technical background, whether you acquired that with a computer science degree, relevant work experience or working on your own development projects.
  • You enjoy having close contact with customers and can understand their points of view.
  • You learn quickly, on-the-go, as you encounter new technical challenges.
  • You work in a pragmatic and solution-oriented way. 
  • You understand the importance of creating value for customers in the work you do.
  • You have excellent written and spoken English. 

It’s advantageous if:

  • You have previous experience providing business to business technical support.
  • You have written and spoken Spanish.
  • You have previously worked in financial services.

What you will do

  • Analyse and resolve support requests from our customers
  • Troubleshoot and provide creative solutions to technical problems
  • Reproduce and debug issues across Tink’s products and technology stack
  • Communicate with customers and keep them updated through a variety of channels
  • Collaborate with engineering, product and commercial teams to meet customer requirements 
  • Handle the communication role for Tink’s incident management process and be part of a 24/7 on-call rotation for incident response
  • Share knowledge with your support colleagues to ensure that you colleagues benefit from your expertise
  • Write and update documentation for our internal and customer knowledge bases

 

 


Life at Tink

In an environment that’s filled with skilled and creative colleagues, and a culture that encourages people to make their ideas happen, you can have an impact like nowhere else. We all help each other to build new skills and best practices through the diversity of our backgrounds and opinions – while having a lot of fun in the process. Do you want to be part of our story and join one of the leading fintechs in Europe?

We're looking forward to your application!

Additional information

  • Remote status

    Fully remote

Locations

Stockholm, Kalmar, Linköping, Uppsala and Madrid

Or, know someone who would be a perfect fit? Let them know!

Vasagatan 11
111 20 Stockholm Directions hello@tink.se 08-50 90 89 00 View page

Kalmar

Kalmar stadspark
392 33 Kalmar Directions

Linköping

Stora Torget
582 19 Linköping Directions

Uppsala

Stora Torget
753 20 Uppsala Directions

Madrid

28013 Madrid Directions View page

The values that guide us

Not everyone can be everything all the time, but we all do everything we can to live our values - because that's how we keep pushing the envelope. 

Challenging: We are here to challenge the industry as well as ourselves.

Exceptional: We always strive to be the best version of ourselves.

Sincere: We are true in our actions and say what we believe.

Responsible: We step up, take initiatives and make things happen.

Friendly: We are in this together, we are one team.

 

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