Tink was founded in 2012, and a decade later became part of Visa in 2022. Tink was created with the aim of changing the banking industry for the better. We have built Europe’s most robust open banking platform – with the broadest, deepest connectivity and powerful services that create value out of the financial data. We offer the tools that allow anyone – from big banks and fintechs to startups – to build the future of financial services across Europe.
You’ll walk the demanding line between complex technical issues and commercial priorities.
We are looking for Technical Support Engineers to join Tink Support. We provide technical support for our customers who use Tink’s products to power their solutions. We create value by troubleshooting and resolving technical issues that arise to ensure that our customers realise the maximum utility from Tink’s products.
You will join one of four tech teams and work alongside smart, skilled colleagues. The role provides the opportunity to tackle a broad range of issues with technical depth across Tink’s product range. In the course of your problem solving you will gain an expert knowledge of Tink’s tech stack and the Tink organisation.
The tech teams have a remote first configuration so the opportunity exists for you to work from anywhere in Sweden.
What we offer you
- Analyse and resolve support requests from our customers
- Troubleshoot and provide creative solutions to technical problems
- Reproduce and debug issues across Tink’s products and technology stack
- Communicate with customers and keep them updated through a variety of channels
- Collaborate with engineering, product and commercial teams to meet customer requirements
- Handle the communication role for Tink’s incident management process and be part of a 24/7 on-call rotation for incident response
- Share knowledge with your support colleagues to ensure that you colleagues benefit from your expertise
- Write and update documentation for our internal and customer knowledge bases
What we look for
Have an analytical mindset and enjoy solving problems
Lead colleagues and customers in order to deliver timely solutions
Be willing to engage in a demanding range of technical, project and commercial work
Work in a pragmatic and solution-oriented way
Learn quickly and remain adaptable
Speak and write in English to an excellent level
Have previously provided technical or developer support at a technology company
Share a commitment to excellence
Appreciate the close contact with customers and understand their views.
Learn quickly, on-the-go, as you encounter new technical challenges.
Work in a pragmatic and solution-oriented way.
You understand the importance of creating value for customers in the work you do.
You have previous experience providing business to business technical support.
You have written and spoken Spanish.
You have previously worked in financial services.
Who we are at Tink
We are a company of developers and engineers – it’s in our DNA to imagine, build and iterate. We were founded with a vision of transforming an industry that lacked competition and momentum. And we have built a company of passionate over-achievers who all believe there is always a better way of doing things.
People from all over Europe – and the world – have joined us on our mission to build the biggest and best open banking platform in Europe.
We're looking forward to your application!