Tink was founded in 2012, and a decade later became part of Visa in 2022. Tink was created with the aim of changing the banking industry for the better. We have built Europe’s most robust open banking platform – with the broadest, deepest connectivity and powerful services that create value out of the financial data. We offer the tools that allow anyone – from big banks and fintechs to startups – to build the future of financial services across Europe.

About Tink

Tink is rapidly growing and radically changing the banking industry for the better. We have built Europe’s most robust open banking platform – with the broadest, deepest connectivity and powerful services that create value out of the financial data.

Along with the growth of our organization and the level of responsibility towards our clients, we want to develop our teams in the best possible way. We offer the tools that allow anyone, from big banks and fintech to startups, to build the future of financial services across Europe. But we are far from done. Tink is at the forefront of the Open Banking trend and we keep pushing what good looks like in the industry. To enable us to create better and better products and services, we decided to build an Incident Management team from scratch, which will help us introduce best practices and raise quality. If you have experience with Major Incident Management and you would like to be part of an exceptional engineering team this position might be just for you!

Tink is trusted by some of the largest players in financial services. Today, Tink technology is used by companies like Paypal, American Express, BNP Paribas, and Avanza. Read more about our services and how they are used here.

What you'll do:

• Identify incidents and outages impacting Tink products, and quickly gain an overall understanding of critical situations and its impacts

• Assess a problem situation quickly to determine various support organizations required to resolve issues

• Establish technical crisis lines and assure appropriate resources are engaged

• Ensure that all involved stakeholders (internal and external) are well-informed

• Lead post-mortem sessions identifying improvements related directly to the issue at hand and continuous improvement opportunities across related processes

• Support all our Engineering organization in the incident management process from definition, through documentation and internal and external communication

• Create a clear and effective process of handling major incidents and minimize the impact of service interruptions to external clients.

• Propose and prepare all necessary tools to monitor and handle incidents.

• Be the trusted advisor to all engineering teams and managers.

• Facilitate the periodic review of incident management performance and process review

What kind of skills you need:

• Solid working knowledge of the Information Technology Infrastructure Library (ITIL) to recognize appropriate aspects in the Incident, Problem, and Change processes and improvements. Supports the team in ITIL familiarity and/or certification for staff as needed or necessary.

• Experience with wide-range of cloud related technologies, including leading cloud providers services, databases, micro-services, inter process communications, web application architecture, concepts of scaling, distributing traffic, data distribution, etc.

• Critical thinking, problem solving, deductive reasoning

• Ability and confidence to act with decisiveness on critical decisions

• Ability to exercise influence over a wide variety of technical & business leadership personnel

• Strong interpersonal skills, confident to communicate with stakeholders to senior level

• Ability to multi-task and make good judgments in a dynamic, high stress environment

• Excellent oral communication skills in English, strong written English

• Good interpersonal & relationship building abilities

• Ability to learn and develop quickly in a fast paced environment

About the Engineering

Connectivity teams create software agents integrating data from 3400+ financial institutions. They ultimately focus on continual service improvements and enable real-time transactions and payment processing all around Europe and provide seamless authentication flows. Tink, as one of the first companies in Europe to initiate payments through open banking, so Payments day-to-day work often means solving problems for which there’s no blueprint. While Aggregation stores, refreshes and displays aggregated data from the thousands of financial institutions we connect to. With this data, we build products and APIs to solve problems like account aggregation, account verification, balance checks, and we support other Tink products.

Application

Please notice that whilst this is a remote position, business travel will be expected upon the needs, and you need to be based in Poland.

Who we are at Tink

We are a company of developers and engineers – it’s in our DNA to imagine, build and iterate. We were founded with a vision of transforming an industry that lacked competition and momentum. And we have built a company of passionate over-achievers who all believe there is always a better way of doing things.

People from all over Europe – and the world – have joined us on our mission to build the biggest and best open banking platform in Europe.

We're looking forward to your application!