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Partnership Manager

Tink is building a world of financial happiness. Our technology is enabling some of Europe’s biggest banks and fintech unicorns to embrace the new open banking world – and deliver the future of financial products to millions of people.

How you'll challenge an industry:

As our customer- and partnership base is growing steadily we are on the hunt for Partnership Managers to join our Customer Success team and manage the customers throughout the entire life cycle. Partnership Managers work broadly with prospects and customers to manage our customers’ overall experience and engagement with Tink. They are assigned to work closely with our Enterprise customers that request a more personalized dialogue and a deeper relationship. 

What we look for:

  • Managing medium and large Enterprise customers and taking full commercial responsibility for these accounts
  • Orchestrating internal teams in customer discussions with participants from legal, onboarding, professional services, and product management.
  • Establishing a trusted adviser relationship that works to ensure customer’s overall satisfaction with our products.
  • Using your experience and consultative selling skills to grow Tink’s business with existing customers
  • Acting as a liaison between product management and the customer with a focus on communicating the Tink roadmap and how the roadmap will influence customer activities.
  • Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations.
  • Monitoring and facilitating the customer’s adoption of our solution features and functionality with providing Tink with an understanding of their overall business needs as they relate to our products.
  • Leveraging customer relationships as needed for prospect references.
  • Prioritizing and driving resolution on escalated customer issues.
  • Keeping customers informed of process and procedural changes.

Required skills

  • 4-6 years of experience in a customer services role (consulting or account management).
  • Proven ability to collaborate and build strong relationships with customers especially at the Executive level.
  • Proven ability to engage across corporate functions (e.g. Sales, Professional Services, and Product Management).
  • Excellent verbal and written communication skills, including the ability to chair meetings or host workshops.
  • Experience from finance, tech or other complex environments is meriting
  • Bachelor degree required, at a minimum. Business or technical degree preferred.
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Stockholm

Vasagatan 11
111 20 Stockholm Directions hello@tink.se 08-50 90 89 00

The values that guide us

Not everyone can be everything all the time, but we all do everything we can to live our values - because that's how we keep pushing the envelope. 

Challenging: We are here to challenge the industry as well as ourselves.

Exceptional: We always strive to be the best version of ourselves.

Sincere: We are true in our actions and say what we believe.

Responsible: We step up, take initiatives and make things happen.

Friendly: We are in this together, we are one team.

 

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@tink.se
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